Return Policy

Order Cancellation

We accept order cancellations before product shipment or production. If your order has been cancelled, you will receive a full refund. If your order has already been shipped, we cannot cancel it.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 30 days of receiving the product.

To qualify for a return, your item must be unused and in its original condition as received. The item must also be in its original packaging. To complete your return, we need a receipt or proof of purchase. Please do not send the item back to the manufacturer.

Customers only need to pay for shipping once (including return shipping); there are no handling fees for returns.

Refunds (if applicable)

We will process your refund request within 10-20 days of receiving it. After receiving and inspecting your return, we will typically notify you by email within 10-20 days. We will also notify you whether your refund request has been approved. If approved, we will process your refund, which will usually be automatically credited to your credit card or original payment method within 10-20 days.

Refund Delay or No Refund Received (If Applicable)

If you haven't received your refund, please check your bank account again.

Then contact your credit card company. Refunds may take some time to be credited to your account. Next, contact your bank. Refunds typically take some processing time to arrive. If you have completed all the above steps and still haven't received your refund, please contact us at service@PureHealthTrim.com.

Order Cancellation

We accept cancellations for orders placed before shipment or production. If your order has been cancelled, you will receive a full refund. If your order has already been shipped, we cannot cancel it.

Returns (If Applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To qualify for a return, your item must be unused and in the same condition as when you received it. The item must be in its original packaging. Please provide a receipt or proof of purchase when returning the item. Do not send the item back to the manufacturer.

Customers only need to pay for shipping once (including return shipping); there are no handling fees for returns.

Refund (if applicable)

We will notify you by email after receiving and inspecting your return. We will also inform you whether your refund request has been approved. If approved, we will process your refund and automatically credit the funds to your credit card or original payment method within a few days.

Refund Delay or Not Received (if applicable)

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company, as the refund may take some time to arrive. Next, contact your bank. Refunds typically take some processing time to arrive. If you have completed all the above steps and still have not received your refund, please contact us: service@PureHealthTrim.com.

Please contact our customer service: service@PureHealthTrim.com for a return address.

If the return is due to the consumer's own fault, the consumer is responsible for the shipping costs. Specific shipping costs depend on the courier company you choose.

If the goods you receive are damaged or do not match the description due to our fault, you will not be responsible for the shipping costs.

 

Return address：
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.